About Us

Privacy Policy
This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from Users. 

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when you subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available. We will collect personal identification information from Users only if they voluntarily submit such information to us.

How we use collected information.
Winston Home Designs may collect and use personal identification information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience.
We may use information in the aggregate to understand how our Users, as a group use the services and resources provided by us.

To send periodic emails.
We may use email addresses to send information and updates pertaining to a customer order.  Email addresses may also be used to respond to inquiries, questions, or other requests. We may also use emails for marketing purposes.

Sharing your personal information
We do not sell, trade, or rent personal identification information to others.

Third party websites.
Users may find advertising or other content on our website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other websites, including websites which have a link to Winston Home Designs is subject to that website's own terms and policies.  

• Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet.

Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.) 

Changes to this Privacy Policy
Winston Home Designs has the discretion to update this Privacy Policy at any time. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms
By viewing our website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not view Winston Home Designs website. Your continued viewing following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Our Shipping & Delivery Policies

Furniture Shipping & Delivery 

Shipping is an extra fee that is not included with the price of the item unless otherwise stated.

We ship our furniture  White Glove, or Blanket Wrapped Delivery. We work

with a short list of  trusted Carriers that take special care in the wrapping and delivery of our furniture. Shipping White Glove or Blanket Wrapped may take up to 2-4 weeks for delivery, depending on your location. If you live in a building that requires special permissions,  insurance certificates for deliveries, or limited delivery times, please contact us prior to purchase to see if our Carriers can accommodate you. Once the Carrier has picked up your item they are responsible in the unlikely event of damage, until it is delivered to your home. We remain in close contact during the process to make sure everything goes smoothly. We do require a designated receiver 18 or over to accept delivery, and sign the delivery form.

For shipping products other than furniture: 

Shipping is an extra fee that is not included with the price of the item unless otherwise stated.

Items usually ship within 7-10 business days upon receipt of funds. Items are insured up to $50 with extra optional insurance coverage if needed. We require a signature for receipt of the package, and tracking number will be provided to you once packages have shipped. We take great care in packaging and shipping our items, with photos and/or videos of the process, Once the package is delivered, the buyer needs to inspect the contents carefully. In the unlikely event damage has occured, please take photos and contact us immediately. We will help you to determine if you need to file a claim with your carrier. (USPS)

We receive regular email tracking updates from USPS, and are notified of each package delivery. If you do not receive your product after USPS has marked the status as “Delivered” ; you must notify us personally via email at conniem@winstonhomedesigns.com within 24 hours. We also have a contact form on this website that will send an email directly to us. When we  receive email confirmation from USPS  and hear nothing from you, we will assume everything is satisfactory.

Colors:

We use digitized photography for our photos. Although we do our best to show the true finished color of the piece, colors may vary depending on the device you are viewing them with. We will be happy to send you any extra pictures, or video of the products you are interested in.

Character Marks:

Many times we deal with vintage pieces that we are able to restore and bring new beauty to. Because of their age, many will have slight imperfections that are not able to be completely removed, and in some cases, we don’t want them removed! We will always stand behind the quality of our work, but we can not  guarantee wear and tear, once they are in your home. We do include care tags, and instructions for the proper upkeep of your refinished pieces, to ensure their lasting beauty. We have also included a short article on how to care for your furniture in our Blog posts section.

Cancellations:

We do not accept cancellations, but please contact us if you have any problems with your order.

Returns or Refunds:

Because of the nature of our business, we do not accept returns, or give refunds on these items unless they are damaged or defective. We require written notice via email to conniem@winstonhomedesigns.com and a digital photo within 24 hours, of any damage that has occurred during any shipment or delivery. We may also ask for additional photos.

Furniture

Custom or personalized orders or products

Perishable products

Digital downloads

Intimate Items

Items on sale

Paint products

Buyer is responsible for any return shipping cost. You must let us know within 24 hours of delivery if there are any problems. Products must be shipped back within 7 days of delivery. (Furniture may take a longer timeframe) If a buyer returns any product in such a way that is causes more damage in shipping, the buyer is responsible for any loss in value.

Your acceptance of these terms
By using our website, you signify your acceptance of this Shipping & Delivery Policy. If you do not agree to this Shipping & Delivery Policy, please do not use Winston Home Designs website. Your continued viewing and usage of this website following the posting of changes to this Shipping & Delivery Policy will be deemed your acceptance of those changes.